Terms of service

Last updated: November 2022 

These are the terms and conditions for the use of the sophistance.beauty website (Website) and any order which you place through the Website. You should read these terms carefully before you use the Website or make a purchase from the Website. These terms explain who we are, how you can use the Website, how you can buy our products, what to do if there is a problem and other important information. 

How you can contact us

You can contact us by emailing customer.sophistance@sd-i.co.jp 

If we have to contact you, we'll give you a call or email you using the details you give us in your order.

Use of the website

Your use of the Website is covered by these terms and conditions and our Privacy Policy. The Privacy Policy deals with how we use your personal data. You should read it so you know how we're using your data. 

Other important information about your use of the website

We own or have a right to use all of the content and information and copyright, trademarks and other intellectual property rights on the Website. You may use these materials to browse our Website and place any orders for your personal use only, but you're not allowed to use them for any other reason. This means that you're not allowed to use the material on the Website for any commercial purpose or to copy, reproduce, publish, display, distribute or change the material. 

SOPHISTANCE will not be responsible or liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the Website. 

Although we may put in place security measures for your protection, SOPHISTANCE will not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from, or as a result of using, the Website. We are not be liable for the actions of third parties in breaching any security measures. 

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website. If we know or suspect that you might be involved in such activities we will report you to the relevant authorities (which may include the police) and stop your use of the Website immediately. 

If we need to for any business or operational reasons, we may suspend, take down or stop the availability of all or any part of the Website. We'll try to give you reasonable notice if this happens but this might not always be possible. 

Although we try to keep the information on the Website updated, we can't promise that the content on the Website is accurate, complete or up to date. If you have a question about any information or details on the Website, let us know by emailing us at customer.sophistance@sd-i.co.jp

 Where the Website contains links to websites and resources provided by third parties that are not under our control, you're responsible for your use of these websites and resources. In order to be safe, we recommend that you read any terms and conditions for these websites and resources. 

Your use of the Website is subject to the following: 

We can change these terms and conditions from time to time. We'll try to let you know of any major changes but otherwise refer to the date at the top of this page to see if you're looking at the latest version; and

If you encounter a problem, we recommend you reach out to our customer service team at customer.sophistance@sd-i.co.jp


If properly stored in an unopened state, the expiration date is 3 years from the date of manufacture.

Store away from direct sunlight and places with extremely high or low temperatures. 

If our products do not suit your skin, please stop using it immediately.

If you experience any abnormalities such as redness, swelling, itchiness, irritation, color loss (white spots etc.) or skin darkening during use, continuing to use cosmetics may worsen the symptoms. We recommend that you consult with a dermatologist.

I've made a mistake with my order

Contact customer.sophistance@sd-i.co.jp as soon as you notice a mistake.  

Limitation of Liability

You expressly understand and agree that SOPHISTANCE shall not be liable to you for any damages of any kind arising from the use of this site, from any information, content, materials, products or services included on or made available to you through the site, including, but not limited to direct, indirect, incidental, punitive, exemplary, and consequential damages, including lost profits, unless otherwise specified in writing. These limitations on SOPHISTANCE's liability shall apply whether or not SOPHISTANCE has been advised of or should have been aware of the possibility of any such losses.

Complaints process

If you have any questions about any SOPHISTANCE product, please contact us by email at customer.sophistance@sd-i.co.jp

These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law, which relate to the use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right.

These terms and conditions of sale are covered by Japan law.

Terms of Sale


This Terms of Sale Agreement (this “Agreement”) is a legal agreement between you (“User” or “you”) and SOPHISTANCE (“SOPHISTANCE” or “we” or “our”) that governs the sale of goods and orders placed via this e-commerce website. SOPHISTANCE may amend this Agreement at any time. User’s submission of an order at this website constitutes acceptance of the terms of sale stated at the time of order. You are encouraged to review payment terms and the terms of this Agreement at the time of your order.

Product availbility, product information

The availability  of the products described on the e-commerce website, and the descriptions of such products, may vary based on location and timing. 

The information presented on or through the e-commerce website, including personalized product recommendations provided in response to your submissions or answers to quizzes, and ingredient lists, is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information and any reliance you place on such information for placing an order for products is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the e-commerce website, or by anyone who may be informed of any of its contents. 

Orders, Prohibition on reselling

The receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to you. We also may require verification of information prior to the acceptance and/or shipment of any order.

 The products made available on the e-commerce site are intended for personal use. You may not sell or resell any products or services that you purchase or receive from us. We have the right to refuse or cancel orders placed, including but not limited to orders where any products are listed at an incorrect price regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.