Shipping policy

Shipping Policy

Last updated: September 22, 2026


At SOPHISTANCE Beauty, we strive to process and deliver your skincare orders efficiently and securely. Please review our shipping practices, delivery estimates, and international dispatch details below.

Order Processing and Cut-Off Times

  • Order Cut-Off Time: 12:00 PM PST, Monday through Friday.

  • Processing and Handling Time: Orders placed before 12:00 PM PST on business days are dispatched the same day. Orders placed after 12:00 PM PST, during weekends, or on official Japanese public holidays are processed on the following business day. Standard fulfillment and handling take 0 to 2 business days.


Shipping Methods, Costs, and Delivery Times


All international orders are shipped directly from our fulfillment center in Tokyo, Japan via DHL Express.

  • Carrier: DHL Express (Tracked Air Express).

  • Estimated Transit Time: Typically 3 to 7 business days depending on destination customs clearance and local carrier routing.

  • Maximum Delivery Commitment: In accordance with our Terms and Conditions, all orders will be delivered within thirty (30) days from purchase.

  • Shipping Rates: Shipping fees are calculated dynamically at checkout based on destination country and parcel weight. Any promotional free shipping thresholds will be displayed directly during the checkout process.


Tracking Your Order


Once your order has been packaged and handed over to DHL, you will receive an automatic dispatch confirmation email containing your direct DHL tracking number. You can monitor your shipment progress anytime at:https://www.dhl.com/jp-en/home/tracking.html


Destination Restrictions and Geographic Exclusions


Due to carrier logistics, local regulatory constraints, and import compliance rules, we currently do not ship to the following countries and territories: Algeria, Argentina, Brazil, Chile, China, Hong Kong, Indonesia, Italy, Macao, Malaysia, Mexico, Pakistan, Peru, Russia, Spain, Taiwan, Turkey, Ukraine, Uruguay, Venezuela, and Vietnam.

Please note: If you are located in a jurisdiction where our shipping service is currently suspended, checkout will not be available for your address.


Customs Duties, Import Taxes, and Local Fees


Orders shipped internationally from Japan may be subject to import taxes, customs duties, and brokerage fees levied by the destination country once the parcel arrives. Unless explicitly collected and indicated at checkout, any applicable local customs fees, import taxes, or clearance charges are the sole responsibility of the customer.


Delivery Issues and Failed Delivery

  • Incomplete or Incorrect Addresses: The customer is responsible for providing accurate and complete delivery details at checkout. We cannot be held liable for delivery failures or delays resulting from incorrect address inputs.

  • Uncollected or Refused Parcels: If a package cannot be delivered or collected within the carrier’s deadline, it will be returned to our facility in Japan. Any subsequent delivery attempt arranged at the customer's request will be at the customer's expense, in accordance with our Terms and Conditions.

  • Package Inspection: Please inspect your shipment immediately upon arrival. If the external packaging is visibly damaged upon delivery, you may refuse acceptance from the courier and notify us right away.